Measurement repair · US, UK & EU

GA4 & Conversion Tracking
Audit + Fix.

Missing purchases, duplicate leads or reports that disagree? Thomas Ho audits your GA4, Google Tag Manager and ad-platform conversion setup, implements the agreed repairs and hands over evidence of what works—and what still needs attention.

Inside the work

Real records.
A clearer picture.

Full story & source notes ↗
GA4 · Anonymised source01 May — 31 Jul 2026
Original source image
Anonymised GA4 revenue and purchaser overview, May to July 2026
What to look at£104Ktotal revenue · GA4 source view

Start with the actual measurement.

An account record to inspect, then reconcile with orders, event definitions and attribution settings.

1.2K
Purchasers in the view
GA4 + ads
Compare counting rules
Read the context →

Source note This is an existing reporting snapshot, not before-and-after proof of a tracking repair. Exact reconciliation requires the underlying records.

The work, at a glance

Trace one conversion. Check every handoff.

Service workflow · illustrative
  1. 01

    Action

    A purchase or saved enquiry

  2. 02

    Event

    One valid receipt, value and ID

  3. 03

    Destination

    GA4 and agreed ad platforms

  4. 04

    Validation

    Test record and reconciliation

Who this is for

Make the conversion
match the business action.

A standalone project for founders and marketing teams. You can keep your current ads operator.

E-commerce

You have orders, but cannot explain the purchase signal.

  • Missing or repeated purchases after checkout.
  • Incorrect transaction IDs, values or currencies.
  • Store, GA4 and Google/Meta reports that need a documented reconciliation.

Lead generation

You need real enquiries separated from low-value interactions.

  • Button clicks or thank-you reloads counted as leads.
  • Forms saved in the backend but missing from reporting.
  • Qualified-lead or sales feedback that needs a CRM measurement plan.
01

Audit & event map

Trace the agreed conversion from the website action to its reporting destination. Decide what needs fixing before adding tags.

  • GA4, GTM and ad conversion inventory
  • Event names, triggers, parameters and business definitions
  • Consent, cross-domain and referral checks where relevant
  • Prioritised issue log with impact, evidence and ownership
02

Fix the agreed scope

Implement the approved repair plan, with a change log and rollback notes. Dependencies requiring another team are made explicit.

  • GA4 and GTM configuration repairs
  • Google Ads or Meta event alignment within scope
  • Missing, duplicate and incorrect-value event fixes
  • CAPI, server-side tracking and CRM integrations quoted separately when required
03

Validate & hand over

Check the success path, failed submissions and repeat visits. Separate observed test results from reporting that still needs time or real customer activity.

  • Before/after test record and platform diagnostics
  • Reconciliation notes for matching periods and counting rules
  • Passed, failed and awaiting-evidence status for every scoped event
  • Measurement map and maintenance checklist your team can reuse

Example handover · illustrative

A fix should leave
a checkable record.

Example issue: a thank-you reload sends the same enquiry event again.

Agreed change: send the lead event after a successfully saved enquiry and deduplicate using its receipt.

Acceptance check: successful save sends one event; validation failure and reload send none. Confirm collection in the authorised reporting destination.

This is an illustrative acceptance record, not a client result. Your actual evidence pack reflects your stack and agreed scope.

How ThomPerformance handles evidence

Prepare your measurement review

Bring the right evidence
to the audit.

Start with the resource that matches the problem. These guides help your team investigate independently and make a scoped repair brief more useful.

Reconcile advertising, GA4 and store revenue

Define the CRM or order-event contract

Check conversion integrity in the B2B audit workbook

Before we start

Scope, access and expectations.

Is this the free account audit or Budget Recovery Sprint?

No. This is a separately scoped measurement project with implementation and validation deliverables. The free audit diagnoses an existing ad account; the Budget Recovery Sprint addresses agreed account-level fixes. Ongoing campaign management is a separate engagement.

Can I book the audit without implementation?

Yes. We can agree an audit-only scope and hand the repair plan to your team. Audit + Fix includes only the implementation work explicitly agreed before delivery; it does not cover every possible integration.

What access and information do you need?

Start with your website, stack, key conversions and an example mismatch. GA4, GTM, relevant ad-platform and website access are agreed after scoping. Share access through the platforms; do not send passwords or customer records in the enquiry form.

Will all reports show identical totals?

Not necessarily. Consent, attribution windows, counting rules, time zones and reporting delays can differ. The work identifies broken measurement and documents expected differences. It does not promise perfect attribution, recovered historical data or guaranteed ad performance.

How are price and delivery time set?

By the number of properties, platforms, conversion paths, integrations and access dependencies. You receive an agreed scope, fee and delivery plan before work begins. No existing ad spend is required; new measurement builds can be scoped too.

Can you check tracking regularly after the fix?

A recurring measurement check can be scoped separately around site releases and campaign changes. The handover includes checks your team can run; monitoring is not assumed to be included in the one-off project.

Work directly with Thomas Ho

Bring the mismatch.
Leave with a repair plan.

Share the conversion you need to trust, the tools involved and the decision the data needs to support. I will recommend a scope for the audit, fixes and verification.

Scope my audit + fix

Launching campaigns? Explore ads setup →

Need ongoing Google Ads management? →

Free operating template

Stop reviewing paid ads with screenshots and green arrows.

Use the same weekly review structure I use to connect spend with qualified leads, opportunities, pipeline and decisions.

  • Commercial scorecard
  • Creative test log
  • Decision ownership
Discuss your project